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Jerusalem Old City
  • FAQ

    How do I get my tickets once I’ve bought them?

    Old City Bites tickets are collected at the Old City itself. There’s no need to worry about postal delivery, so it’s possible to enjoy the self-guided tasting tour on the same day that you buy your tickets. Immediately after completing your purchase, you’ll receive an email with a link to a web page with instructions, contact information and a map illustrating where to get your tickets.



    Do I need to bring my purchase confirmation in order to pick up my tickets?

    There’s no need. Immediately after you place your order, your details will be sent to our ticket pickup system, so all you need to do is show up to the collection point, identify yourself, and enjoy your tasting experience.


    Aside from the tickets themselves, will I receive any materials with information about the Old City?

    For sure. The same web page that has instructions on how to get your tickets includes a link to a doawnloadable, printable, comprehensive guide for the independent shuk visitor. The guide has been produced by the HaAtika team, specifically in order to enable an optimized Old City Bites experience and overall visit to Jerusalem's Old City. The guide also includes a recommended route for an ideal tasting tour, complete with details to pay attention to along the route, anecdotes, entertaining tales from the Old City’s history and more.


    What are the days and hours during which I can enjoy my Old City Bites ticket?

    We recommend using the Old City Bites ticket from 10:00 AM until 5:00 PM, any day of the week. Although many of the tastings may be available earlier than this, or later than the hours mentioned above, these are the optimal times for receiving the shopkeepers’ full attention. The freshest product will already be on the shelves, and the shopkeepers will be delighted to provide you with service, tastings and smiles.

    The Old City is open seven days a week, aside from some Christian shopkeepers who don't open on Sundays and Jewish Quarter enterprises, which shut down on Friday afternoons to reopen on Saturday nights or Sunday mornings.

    One of Israel's most frequented tourist areas, the Old City is often bustling, so we recommend that you arrive with patience and time in order to enjoy the full experience.


    Are all of the items available for tasting with the Old City Bites ticket kosher?

    No. Many of the vendors included in the itinerary are based in the Christian and Muslim Quarters, where kashrut certification is not the standard as it is elsewhere in Jerusalem.

    If exclusively kosher tasting is important to you, we recommend trying our Shuk Bites tasting ticket, which offers a self-guided kosher-dairy tasting experience in the Machane Yehuda market.


    Must I complete the tastings in one visit to the Old City?

    No way. We’ve taken into account that many won’t be able to make the rounds all in one go, so we’ve arranged for the ticket to be usable over multiple trips to the Old City.


    Are the tastings on the tickets for one person, or for a couple?

    They’re for one person.


    Can I buy Old City Bites tickets as a gift for someone else?

    Of course. Just contact us after you place your oder, specifying the name of the gift recipient, or whoever will be picking the ticket up at the shuk. The name that you specify will be the one which appears in our ticket pickup system, and no additional documentation is necessary.